Here's the full Terms and Conditions text for Tote Shelf Guy:

TERMS AND CONDITIONS

Tote Shelf Guy — Swell Home Solutions LLC Last Updated: April 1, 2026

1. Acceptance of Terms By accessing or using the Tote Shelf Guy website (toteshelfguy.com) and placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Tote Shelf Guy, a DBA of Swell Home Solutions LLC, designs, builds, and delivers custom garage storage shelves in the Orlando, Florida area. All products are custom-built to order.

3. Orders and Payment All orders are final upon payment. Pricing is calculated based on your selected configuration at checkout. Payment is processed securely through Stripe. We reserve the right to refuse or cancel any order at our discretion.

4. Delivery and Installation We offer local delivery within our service area. Delivery timeframes are estimates and may vary based on order volume and scheduling. You will be contacted to confirm your delivery appointment. By purchasing, you agree that you understand that circumstances such as weather, traffic, emergencies, and other such situations are out of our control. Delivery timeframes are estimates, not guarantees. We value our customer's time and do our absolute best to stay on target with our delivery times.

5. Service Area Our services are limited to the Orlando, Florida metropolitan area. If you are outside our service area, we will contact you before processing your order.

6. SMS / Text Message Terms

By providing your mobile phone number to Tote Shelf Guy and checking the consent box at checkout, you expressly consent to receive recurring text messages (SMS/MMS) from Tote Shelf Guy at the number provided. Consent is not a condition of purchase.

Program description: Tote Shelf Guy uses text messaging to send order confirmations, quote follow-ups, appointment and delivery reminders, service updates, and customer support communications related to your order.

Message frequency: Message frequency varies based on your order activity and interactions with us.

Message and data rates: Message and data rates may apply. Check with your mobile carrier for details. Tote Shelf Guy is not responsible for any carrier charges incurred.

To opt out: You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you reply STOP, we will send a confirmation message and will not send any additional messages unless you opt back in.

For help: Reply HELP to any message for assistance, or contact us at 407-901-1280 or [email protected].

Supported carriers: Messaging is available on most major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, Boost, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.

Privacy: Your mobile phone number and SMS opt-in status will not be shared with third parties or affiliates for marketing or promotional purposes. For more information on how we handle your data, see our Privacy Policy.

Eligibility: You must be at least 18 years old and the account holder (or have permission from the account holder) of the mobile number you provide.

Changes: We reserve the right to modify or terminate the SMS program at any time without notice.

7. Cancellations and Refunds Because all shelves are custom-built to order, cancellations must be requested within 24 hours of placing your order. After 24 hours, we cannot guarantee cancellation. Refunds are issued at our discretion based on the stage of production.

8. Warranty Our shelves are built with quality materials and workmanship. If you experience a structural defect within 30 days of delivery, contact us and we will make it right at no charge. This warranty does not cover damage from misuse, overloading beyond rated capacity, or improper modification.

9. Limitation of Liability Swell Home Solutions LLC is not liable for any indirect, incidental, or consequential harm or damages arising from the use of our products or services. We do not open holes in walls, attach or anchor shelves. Be sure to properly anchor shelves when necessary. Our total liability shall not exceed the amount paid for the order in question.

10. Intellectual Property All content on toteshelfguy.com, including images, text, and the visual configurator tool, is the property of Swell Home Solutions LLC. Unauthorized use is prohibited.

11. Governing Law These Terms and Conditions are governed by the laws of the State of Florida. Any disputes shall be resolved in Orange County, Florida.

12. Changes to Terms We reserve the right to update these Terms and Conditions at any time. Continued use of our website constitutes acceptance of the updated terms.

13. Contact Swell Home Solutions LLC Orlando, Florida toteshelfguy.com